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Disclaimer

Last updated February 25, 2024

 

 

WEBSITE DISCLAIMER

 

The information provided by d/b/a Construction Tools Direct ("we," "us," or "our") on https://constructiontoolsdirect.com (the "Site") is for general informational purposes only. All information on the Site is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site. UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE. YOUR USE OF THE SITE AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE IS SOLELY AT YOUR OWN RISK.

 

 

EXTERNAL LINKS DISCLAIMER

 

The Site may contain (or you may be sent through the Site) links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability, or completeness by us. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION OFFERED BY THIRD-PARTY WEBSITES LINKED THROUGH THE SITE OR ANY WEBSITE OR FEATURE LINKED IN ANY BANNER OR OTHER ADVERTISING. WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.

 

 

TESTIMONIALS DISCLAIMER

   

The Site may contain testimonials by users of our products and/or services. These testimonials reflect the real-life experiences and opinions of such users. However, the experiences are personal to those particular users, and may not necessarily be representative of all users of our products and/or services. We do not claim, and you should not assume, that all users will have the same experiences. YOUR INDIVIDUAL RESULTS MAY VARY.

 

The testimonials on the Site are submitted in various forms such as text, audio and/or video, and are reviewed by us before being posted. They appear on the Site verbatim as given by the users, except for the correction of grammar or typing errors. Some testimonials may have been shortened for the sake of brevity where the full testimonial contained extraneous information not relevant to the general public.

 

The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions. We are not affiliated with users who provide testimonials, and users are not paid or otherwise compensated for their testimonials.

EXTERNAL LINKS DISCLAIMER
The Site may contain (or you may be sent through the Site) links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability, or completeness by us. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION OFFERED BY THIRD-PARTY WEBSITES LINKED THROUGH THE SITE OR ANY WEBSITE OR FEATURE LINKED IN ANY BANNER OR OTHER ADVERTISING. WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.
TESTIMONIALS DISCLAIMER
   
The Site may contain testimonials by users of our products and/or services. These testimonials reflect the real-life experiences and opinions of such users. However, the experiences are personal to those particular users, and may not necessarily be representative of all users of our products and/or services. We do not claim, and you should not assume, that all users will have the same experiences. YOUR INDIVIDUAL RESULTS MAY VARY.
The testimonials on the Site are submitted in various forms such as text, audio and/or video, and are reviewed by us before being posted. They appear on the Site verbatim as given by the users, except for the correction of grammar or typing errors. Some testimonials may have been shortened for the sake of brevity where the full testimonial contained extraneous information not relevant to the general public.

The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions. We are not affiliated with users who provide testimonials, and users are not paid or otherwise compensated for their testimonials.

FAQ?

What if my item arrives damaged?

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to support@constructiontoolsdirect.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival, or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours. 

How long will it take to receive my order?

ConstructionToolsDirect.com's primary shipping policy is all orders are processed and shipped within 1-2 business days. Transit times vary from 5-7 business days. If an item is a custom order the shipping time can vary from 2-3 weeks depending on the manufacture.

How do I return an eligible item?

Request a Return

Contact our Sales Team for prior authorization as returned merchandise must have a SRO (Sales Return Order) number and clearly marked on the exterior of the shipping carton or it will not be accepted.

Contact sales at support@constructiontoolsdirect.com 

Before you contact us, you will need the following details:

Sales Order Number

Specific Item(s) you want to return (part # and quantity)

Reason for return


Once authorization is approved, you will be given an SRO number. SRO number MUST be marked on the outside of the package.

Conditions:

All returns must be pre-approved and have a Sales Return Order number (SRO#) from ConstructionToolsDiret.com clearly marked on the exterior of the package or it will be refused. SRO#’s can be obtained by emailing support@constructiontoolsdirect.com

Part returns. Subject to a minimum 25% restocking fee (could be higher if returned in poor condition). Parts must be in original, unopened packaging and part numbers must be clearly marked and grouped together. Part returns must be made within 30 days of the original delivery (customer received) date. Electrical parts like Coil’s , Regulators , ECU’s etc. are NON-returnable.

Power Equipment and Engine returns. Returns for these items must be made within 30 days of the original delivery date (customer received) date, returned in new condition (never gassed, oiled, or engine mounted), and will be subject to a restocking fee. The restocking fee is minimum 25% on these items. (Percentage could be higher depending on returned condition).

Scratch and Dent Engines are sold “As Is” and are non-returnable.

Does Construction Tools Direct provide installation?

NO. But if requested we can assist customer locate an installation provider in their area.

What if I want an item that isn't on the website, but the brand is?

Contact us via email support@constructiontoolsdirect.com with your inquiry. We will contact out manufacture and provide you with a quote and lead time for delivery.

Does Construction Tools Direct only ship in the U.S.?

No Shipping outside the USA from our online store checkout. If you would like an item shipped outside the U.S., please contact us at support@constructiontoolsdirect.com and we can discuss the options and additional cost to ship products outside the U.S.

Does ConstructionToolsDirect.com provide preventive maintenance and repair services?

NO. But if requested we can assist customer locate an authorized service provider in their area.

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