What if my item arrives damaged?
Please inspect your shipment upon delivery. If you notice visible damage to the packaging or equipment, document the damage on the delivery receipt or bill of lading before signing, whenever possible.
If your equipment arrives damaged, please contact Construction Tools Direct at support@constructiontoolsdirect.com or call (904) 671-3111 as soon as possible, preferably within 48 hours of delivery.
Include your order number, photographs of the damaged equipment, packaging, shipping label, and a brief description of the damage. Please retain all original packaging and materials until the claim has been reviewed.
For freight shipments, please do not refuse delivery without first contacting Construction Tools Direct when reasonably possible, unless the shipment is visibly unsafe to accept or substantially damaged.
We will work with the shipping carrier and manufacturer, as applicable, to investigate the damage and coordinate an appropriate resolution.
Reporting damage promptly helps us resolve shipping claims efficiently. Reports submitted after 48 hours will still be reviewed, although delays may affect carrier claim processing.
For additional information, please review our Shipping Policy and Return & Refund Policy.
How long will it take to receive my order?
All products purchased through Construction Tools Direct are shipped directly from the manufacturer. We do not maintain physical inventory or operate a warehouse.
Manufacturer-Available Products: Products currently available at the manufacturer's facility generally begin processing within 1–2 business days, subject to manufacturer confirmation. Actual dispatch times may vary.
Made-to-Order Equipment: Certain equipment and attachments require manufacturing, assembly, or custom configuration before shipment. Production lead times vary by manufacturer and product specifications. Estimated lead times are provided on applicable product pages, quotations, or order communications.
Shipping & Freight Transit: Once an order ships, delivery times depend on the carrier, shipment size, freight requirements, and destination. Standard parcel shipments may arrive within approximately 5–7 business days after dispatch. Heavy equipment and LTL freight deliveries may require additional time.
Manufacturing lead times and freight transit times are separate. We recommend confirming availability and estimated shipping dates before purchasing equipment needed by a specific deadline.
Construction Tools Direct works directly with its manufacturing partners to coordinate orders and provide shipment updates.
For current product availability, equipment lead times, or delivery questions, call (904) 671-3111 or email support@constructiontoolsdirect.com.
For additional information, please review our Shipping Policy.
Does Construction Tools Direct provide installation?
NO. But if requested we can assist customer locate an installation provider in their area.
What if I want an item that isn't on the website, but the brand is?
Contact us via email support@constructiontoolsdirect.com with your inquiry.
Does Construction Tools Direct only ship in the U.S.?
Construction Tools Direct primarily serves customers throughout the United States, with all products shipped directly from our manufacturing partners.
Domestic Shipping: Shipping availability depends on the manufacturer, product specifications, freight requirements, and delivery destination. Most equipment and attachments are available for shipment within the contiguous United States, subject to manufacturer confirmation.
Alaska, Hawaii & U.S. Territories: Shipping availability and additional freight charges vary by manufacturer and product. Please contact us before placing an order to confirm whether delivery can be arranged.
International Shipping: International orders are not available through our standard online checkout. Customers outside the United States may contact us to inquire about potential special-order shipping arrangements, subject to manufacturer approval, export restrictions, and freight availability.
Freight Deliveries: Large equipment and attachments may require commercial freight delivery, unloading equipment, or special delivery arrangements.
For shipping availability, freight quotations, or delivery questions, please contact Construction Tools Direct at (904) 671-3111 or support@constructiontoolsdirect.com.
For additional information, please review our Shipping Policy.
Does Construction Tools Direct provide preventive maintenance and repair services?
NO. But if requested we can assist customer locate an authorized service provider in their area.