Request a Return
Contact our Sales Team for prior authorization as returned merchandise must have a SRO (Sales Return Order) number and clearly marked on the exterior of the shipping carton or it will not be accepted.
Contact sales at support@constructiontoolsdirect.com
Before you contact us, you will need the following details:
Sales Order Number
Specific Item(s) you want to return (part # and quantity)
Reason for return
Once authorization is approved, you will be given an SRO number. SRO number MUST be marked on the outside of the package.
Conditions:
All returns must be pre-approved and have a Sales Return Order number (SRO#) from ConstructionToolsDiret.com clearly marked on the exterior of the package or it will be refused. SRO#’s can be obtained by emailing support@constructiontoolsdirect.com
Part returns. Subject to a minimum 25% restocking fee (could be higher if returned in poor condition). Parts must be in original, unopened packaging and part numbers must be clearly marked and grouped together. Part returns must be made within 30 days of the original delivery (customer received) date. Electrical parts like Coil’s , Regulators , ECU’s etc. are NON-returnable.
Power Equipment and Engine returns. Returns for these items must be made within 30 days of the original delivery date (customer received) date, returned in new condition (never gassed, oiled, or engine mounted), and will be subject to a restocking fee. The restocking fee is minimum 25% on these items. (Percentage could be higher depending on returned condition).
Scratch and Dent Engines are sold “As Is” and are non-returnable.
